Your Satisfaction Guaranteed
If for any reason you are not satisfied with your order, you have 30 days from the purchase date to return it. All merchandise must be unworn and in the same condition it was received. We need to receive the gear back in our warehouse before day 30.
To Return:
- Email info@teamruggedus.com to notify us of the issue. Provide order number, item description, and reason for return description.
- Ship your return to:
Team Rugged Us, LLC
2169 W Vienna Road., #127
Clio, MI 48420
If for any reason you are not satisfied with your order, you have 30 days from the purchase date to return it. All merchandise must be unworn and in the same condition it was received. We need to receive the gear back in our warehouse before day 30.
Please make SURE the following is in the return package to ensure faster service:
- Items you are returning
- Copy of the original order
- Description of why it is being returned and what you would like done. Example: Refund product, switch to different color, or any other issue.
Credits on Returns:
You will receive email confirmation once your return has been received and funds added back to your account. Once we receive your return shipment, please allow 2-3 business days to process your refund. Your bank or credit card company may take up to 10 additional business days to post the refund to your account. THE AMOUNT TO BE REFUNDED WILL ONLY BE PRODUCT PURCHASED. No shipping fees will be refunded.
If for any reason you need assistance with a return please feel free to email us at:
Email: info@teamruggedus.com
Monday – Friday, 9 am – 5 pm EST